You drop your car off at the shop, expecting to get it back in better shape. Instead, something feels off. Maybe the problem you went in for wasn’t actually fixed, or worse, now there’s a brand-new issue that wasn’t there before.
At this point, most people feel stuck. Do you go back and risk getting brushed off? Do you pay someone else to fix the mistake? Or do you just live with it and move on?
The good news is, you have options. But how you handle the situation can make all the difference.
Step 1: Take a Breath and Gather Your Facts
It’s frustrating when something isn’t right, but before assuming the worst, take a minute to assess the situation. What exactly is wrong? Is it something small, or is it a major issue? If the car is still safe to drive, take a few minutes to document everything.
• Write down what was supposed to be fixed and what actually happened.
• Take photos or videos if there’s visible damage.
• Keep track of any odd noises, warning lights, or performance issues you didn’t have before.
Having clear details will help if you need to make your case.
Step 2: Talk to the Shop (The Right Way)
Before assuming they won’t help, give the mechanic a chance to make it right. Most good shops take their reputation seriously and will at least hear you out.
When you call or go back, be direct but professional. Explain what you’re experiencing without accusing them of anything.
This keeps things open-ended and gives them a chance to respond. If they’re a reputable shop, they’ll likely offer to take another look.
Step 3: If They Refuse to Fix It, Know Your Options
If the shop denies responsibility or gives you the runaround, you don’t have to just accept it. Here’s what you can do:
• Get a second opinion. Take your car to another trusted mechanic and ask for an inspection. If they confirm the mistake, get their findings in writing.
• Contact your state’s consumer protection office. Most states have an agency that handles auto repair disputes. A simple complaint can sometimes pressure a shop into making things right.
• File a complaint with the Better Business Bureau. If the shop is BBB-accredited (or just cares about public perception), a complaint here might get their attention.
• Dispute the charge. If you paid by credit card, you might be able to dispute the payment if the service wasn’t done correctly.
• Consider small claims court. If the mistake was costly and the shop refuses to fix it, small claims court is an option. It’s a hassle, but if you have proof, you might win.
Step 4: Learn for Next Time
Even if the situation gets resolved, it’s a reminder that not all mechanics are created equal. Here are a few ways to avoid this headache in the future:
• Research the shop before you go. Read reviews, ask for recommendations, and look for ASE-certified mechanics.
• Get everything in writing. Make sure your work order is detailed so there’s no confusion about what was supposed to be done.
• Ask for old parts back. If they replace something, request the old part to make sure the job was actually done.
• Do a quick check before driving away. If possible, take a short drive near the shop and make sure everything feels right before leaving.
Bottom Line
Most mechanics are honest professionals who take pride in their work. But when something goes wrong, you don’t have to just accept it. A calm but firm approach can often get things resolved without a fight. And if the shop refuses to take responsibility, there are still ways to get justice—without paying for their mistake yourself.
At the end of the day, you deserve a car that’s fixed correctly. If a mechanic messes up, don’t ignore it. Take action, and make sure you’re getting the service you paid for.
